> What is International roaming?
> I want to buy a Simply Travel SIM card. How do I do this?
> Can I use my Simply Travel SIM from any mobile phone?
> How do I make a call?
> Can I send text messages?
> How do I top-up?
> Can my Simply Travel SIM card be used in the UK too?
> What is the mobile number I'll receive with my Simply Travel SIM card?
> Can I keep my UK mobile number?
> Does the Simply Travel SIM card /credit expire?
> Can I unsubscribe from the auto-top up service?
> When do the charges start?
> Will it be expensive for others to call me?
> Should I take my usual SIM card with me while traveling abroad?
> What if my SIM card is lost or stolen?
A. Whenever you travel abroad your mobile phone connects to a network in the country you're visiting & this is called "International roaming". Whenever you make a call whilst roaming, you will incur charges that are normally far higher than your local charges. The network operator located in the country you are visiting will handle the calls you make and receive. Rather than charging you directly for their services, the new network operator charges your home network operator e.g. O2, Vodafone, T-Mobile, Orange. Your Home operator adds on its share and you face a hefty bill at the end of the month.
You may find yourself paying over £1.50 per minute just to receive a call whilst abroad.
A. You can buy a Simply Travel SIM online at www.simplytravelsim.com or call our sales team on 0800 6191 999
A. Yes. You can use the Simply Travel SIM from any unlocked mobile phone. If you are unsure about your phone, try inserting a SIM card from any another network into your phone. If it works normally, your phone is unlocked and ready for our Simply Travel SIM card. If a message such as 'SIM card restricted' appears, you will need to unlock the phone. Please contact your network operator to obtain the unlocking code or you can unlock most phones at most high street mobile shops.
A. To make a call:
- Dial the country code & number and press the Call/Send button
- For example: dial: +442084978641 'Call'
- There will be a short pause without any sound or line tone
- Your phone may (depending on handset model) display an on-screen message saying, "Thank you for using the service. Your call will be connected shortly".
- After a few seconds, your handset will ring. When you answer you will hear a voice message saying, "Please wait while we connect your call"
- You will then hear a normal ring tone and be connected to your number
- When your call is finished - end the call and hang up as normal
A. Yes. You can normally send and receive text messages! However, please check the coverage list as some destinations may not currently be covered.
A. Our automatic recharge service means that you'll never run out of credit whilst overseas on holiday or business. When your remaining credit on the Simply Travel SIM card drops to below £3, your Simply Travel SIM will automatically re-credit via your supplied credit card with the amount agreed upon at registration. You can choose your top-up value at registration. Every time a top-up takes place, you should receive a notification via a text message.
A. Yes As it is a roaming SIM card, it will roam between all the UK networks to provide the best coverage. UK usage rates can be found online: www.simplytravelsim.com
A. The Simply Travel SIM card originates in the UK. Our SIM cards have a UK mobile number, starting +4478221. Upon request, we can also supply (at no extra charge) a UK landline number starting 0203xx. However, different incoming roaming rates will apply.
A. No, unfortunately International number portability is not possible.
A. Simply Travel SIM cards will initially be active for 12 months. After this time we will de-activate the card unless you have registered for the auto top up. In that case we will automatically take the £10 annual activation fee from your registered credit card. If your SIM card expires, any remaining credit will be lost. If you are not registered for the auto top up we will send you a text message and/or email approximately 30 days before the expiry so you can call us and renew your Simply Travel SIM card.
A. Simply Travel SIM cards will initially be active for 12 months. After this time we will de-activate the card unless you have registered for the auto top up. In that case we will automatically take the £10 annual activation fee from your registered credit card. If your SIM card expires, any remaining credit will be lost. If you are not registered for the auto top up we will send you a text message and/or email approximately 30 days before the expiry so you can call us and renew your Simply Travel SIM card.
A. Calls made to your Simply Travel SIM card may be charged as follows:
Calls to the 07822xxx number:
| BT - Peak time: | 18 pence per minute |
| BT - Off-peak: | 12 pence per minute |
| BT - Weekend: | 8 pence per minute |
Calls to the 020xxx number:
| BT - Rate to UK local landline or may be a free call if part of your inclusive plan |
| BT - Rate to UK local landline or may be a free call if part of your inclusive plan |
| BT - Rate to UK local landline or may be a free call if part of your inclusive plan |
UK Mobile networks
Most networks will charge between 20 - 30 pence per minute
We advise customers to check with their telephone provider for up to date charges.
A. Your choice. When abroad use Simply Travel SIM as your main contact number for making and receiving calls but take your regular phone as a back up too. That way, you'll be covered in case of emergency usages or telephony contract problems...
A. If Your mobile phone is lost or stolen, it is 'your' responsibility to report it both to the Police and to us, by using the Customer Support number or email quoting your name, address, contact telephone number, SimplyTravelSIM card mobile telephone number, place and date of purchase of the SIM pack and date of activation of GSM service (and any other relevant information that may be required). Once reported to us, we will remove this SimplyTravelSIM card from use. However, in these unfortunate circumstances, you will be fully responsible & liable for any charges incurred up to & including that time. We will be happy to replace your SimplyTravelSIM card at a replacement cost of £15, for you to continue using the service with your original SIM number. Any remaining credit on your account at time of us being informed will remain available.
