20-Dec-2012 15:38

Working over the festive period - can we help you?

If you’re one of those (some would say lucky ones who will escape the house, noise, kids, visiting family, in-laws, poor TV shows and even more food) people working over the forthcoming holidays, we may be able to help you remain relaxed…

If customers need to contact you or if a problem arises or you need to stay in touch, this period need not result in over a week of communications black-out.

Allow SimplyFone to present a few solutions to help our telephone clients - business & residential - maintain customer support, whilst enjoying your festive break.

Re-direct your incoming calls:
Either divert your incoming calls using SimplyFone ‘Caller Divert’ (just £1.10p +vat per month-no contracts) to direct calls to the appropriate people/number over the holiday period.
There are 3 settings: divert all calls; divert unanswered calls & divert calls when lines are busy.

Or, leave a simple voicemail directing callers to a mobile number.

Or you could use a more detailed IVR call handling solution to route enquiries automatically to the correct person.

Home-working:
Consider well - will you be receiving many calls or actually be busy?
Do your workers really need to be in the office to stay productive?

No?
So why not let them work from home for a few days, but remembering to supply the requisite tools to remain in touch and productive. Best to ensure too, that your home-workers are fully connected to your networks both on landline & mobiles, as necessary.

Leave the hard work to us, your telephone provider:
Having a telephone provider like SimplyFone that operates 24 hours a day can give you maximum peace of mind & security.
Making sure your networks are fine and your technology is operating as required, means that you can relax; safe in the knowledge that if anything does unhappily goes awry, reliable support is on hand to offer support.

So allow SimplyFone to help over this holiday period.

The flexibility of being able to work from anywhere, with any device, and still be able to access the tools needed to do a job, means queries can be properly directed and dealt with quickly.

Nobody wants to work over the holidays - but if something urgent crops up, it’s important to be set up to deal with it swiftly and with minimum fuss.